RETURNS/EXCHANGE POLICY

Thank you for shopping with Rgi Jewellery , we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your jewellery item, we offer a returns and exchange policy.

If you receive a damaged, please contact us within 48 hours of receiving the item to initiate a return or exchange. We will require you to provide us with photographic or video evidence of the damage. Once we have verified the issue, you can send the item back
Please note that we do not accept returns or exchanges any items if not damaged for hygiene reasons. We also do not accept returns on customized or personalized items unless they are damaged
 
Refunds will be processed within 7-10 business days of receiving the returned item. Please note shipping cost are not refundable. If you have any questions about our returns and refunds policy, please do not hesitate EMAIL us on rosegoldjewel543@gmail.com